End User Support (IT)

Role Overview:

Our globally renowned aerospace client is seeking an IT End User Support Technician (Specialist) to deliver prompt and professional technical support to staff at the assigned location. The role is responsible for diagnosing and resolving hardware, software, and connectivity issues, carrying out system installations and upgrades, supporting audio-visual and collaboration technologies, and maintaining accurate IT asset records and documentation. Acting as the main on-site point of contact for the IT function, the technician ensures employees can work efficiently and effectively using company systems and technology.

Key Responsibilities:

• Provide first and second line support to users both in person and via a ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues across laptops, desktops, printers, mobile devices, and peripherals.
• Install, configure and upgrade operating systems, business applications, drivers, and endpoint security software.
• Support wired and wireless network connectivity, VPN access, and basic LAN troubleshooting, escalating complex incidents when required.
• Set up, maintain and support audio-visual equipment and collaboration tools in meeting and conference rooms.
• Maintain accurate IT asset records, including labelling, inventory control, and site documentation.
• Coordinate equipment procurement, replacements, and warranty returns with central IT teams.
• Ensure compliance with IT security policies, reporting incidents or suspicious activity promptly.
• Provide guidance and informal training to users on applications, devices, and security best practice.

Technical Experience and Knowledge:

• Proven experience in IT end user or desktop support roles, preferably within an onsite environment.
• Strong working knowledge of Windows desktop environments.
• Good understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Experience supporting mobile devices (iOS and Android) and exposure to MDM solutions is advantageous.
• Confident in troubleshooting hardware, software, and basic network issues.
• Experience working with IT service management and ticketing systems.
• Relevant Microsoft certifications, such as Modern Desktop Administrator Associate, are beneficial.

Core Skills and Attributes:

• Strong analytical and problem-solving ability.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Customer-focused, patient, and professional in approach.
• Well organised, able to prioritise tasks in a fast-paced environment.
• Detail-oriented, with strong documentation and record-keeping practices.

Sadly, sponsorship cannot be offered for this role.