Location: Wayne, PA or Charlotte, NC (Must be able to sit onsite Tuesday – Thursday each week.)
Length: 6+ month Temp-to-Perm “This is a
contract to hire role, and the client does not provide any form of visa
sponsorship. To qualify, candidates must be eligible to work in US without
sponsorship now or in future.”
***Please not communication skills are highly necessary in this role along with the Technical skills with Zscaler and Palo Alto. Will be leading meetings that included upper level management.)***
Overview:
This position serves as the Tier 3 operational owner for the organization’s firewall and secure web gateway environment. The role focuses on Zscaler and Palo Alto support, acting as the highest technical escalation point within the global Network Operations Center. The ideal candidate will provide advanced troubleshooting and deep subject matter expertise to ensure the stability, scalability, and operational excellence of a complex, multi-vendor network infrastructure. This is an operational support role, not an architecture or design position.
Key Responsibilities:
• Act as the final escalation point for all high-severity incidents related to Palo Alto and Zscaler platforms.
• Lead troubleshooting efforts during major incident calls involving senior leadership.
• Provide operational support for Zscaler ZIA, ZDX, ZCX, and Palo Alto firewalls.
• Perform deep-dive root cause analysis, producing detailed post-incident documentation and recommending long-term corrective actions.
• Resolve complex technical issues independently without reliance on engineering teams.
• Support lifecycle efforts such as code upgrades and platform maintenance.
• Mentor and train junior and mid-level NOC analysts on troubleshooting patterns for firewalls and Zscaler.
• Engage with vendors for escalated technical support cases and hardware escalations.
Experience:
• 8+ years of experience in enterprise network operations or engineering supporting large-scale environments.
• Demonstrated experience leading major incidents under pressure with clear communication and technical command.
• Proven ability to communicate clearly and concisely with senior and executive leadership, particularly in high-pressure incident scenarios.
Technical Skills:
• Expert-level, hands-on troubleshooting experience with Zscaler (ZIA, ZDX, ZCX).
• Deep operational knowledge of Palo Alto firewalls and NGFW architecture.
• Proficiency with packet analysis tools such as Wireshark and NetFlow/sflow platforms.
• Extensive experience with network ecosystems including Cisco, Juniper, and F5.
Certifications:
• Cisco CCNP or equivalent experience.
Preferred Qualifications:
• CCIE (Routing & Switching, Enterprise, or Data Center)
• PCNSE (Palo Alto Networks Certified Network Security Engineer)
• JNCIP/JNCIE
• F5 Certified Administrator or Engineer
• AWS Certified Advanced Networking – Specialty
Required Skills : Location: Wayne, PA or Charlotte, NC (Must be able to sit onsite Tuesday – Thursday each week.)
Length: 6+ month Temp-to-Perm (Candidates must be able to work now and in the future without the need of sponsorship.)
***Please not communication skills are highly necessary in this role along with the Technical skills with Zscaler and Palo Alto. Will be leading meetings that included upper level management.)***
Overview:
This position serves as the Tier 3 operational owner for the organization’s firewall and secure web gateway environment. The role focuses on Zscaler and Palo Alto support, acting as the highest technical escalation point within the global Network Operations Center. The ideal candidate will provide advanced troubleshooting and deep subject matter expertise to ensure the stability, scalability, and operational excellence of a complex, multi-vendor network infrastructure. This is an operational support role, not an architecture or design position.
Key Responsibilities:
• Act as the final escalation point for all high-severity incidents related to Palo Alto and Zscaler platforms.
• Lead troubleshooting efforts during major incident calls involving senior leadership.
• Provide operational support for Zscaler ZIA, ZDX, ZCX, and Palo Alto firewalls.
• Perform deep-dive root cause analysis, producing detailed post-incident documentation and recommending long-term corrective actions.
• Resolve complex technical issues independently without reliance on engineering teams.
• Support lifecycle efforts such as code upgrades and platform maintenance.
• Mentor and train junior and mid-level NOC analysts on troubleshooting patterns for firewalls and Zscaler.
• Engage with vendors for escalated technical support cases and hardware escalations.
Experience:
• 8+ years of experience in enterprise network operations or engineering supporting large-scale environments.
• Demonstrated experience leading major incidents under pressure with clear communication and technical command.
• Proven ability to communicate clearly and concisely with senior and executive leadership, particularly in high-pressure incident scenarios.
Technical Skills:
• Expert-level, hands-on troubleshooting experience with Zscaler (ZIA, ZDX, ZCX).
• Deep operational knowledge of Palo Alto firewalls and NGFW architecture.
• Proficiency with packet analysis tools such as Wireshark and NetFlow/sflow platforms.
• Extensive experience with network ecosystems including Cisco, Juniper, and F5.
Certifications:
• Cisco CCNP or equivalent experience.
Preferred Qualifications:
• CCIE (Routing & Switching, Enterprise, or Data Center)
• PCNSE (Palo Alto Networks Certified Network Security Engineer)
• JNCIP/JNCIE
• F5 Certified Administrator or Engineer
• AWS Certified Advanced Networking – Specialty
Basic Qualification :
Additional Skills :
Background Check : Yes
Drug Screen : No
Notes :
Selling points for candidate :
Project Verification Info :
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship :Yes
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :
