OTHER SPECIAL REQUIREMENTS
- Have experience in gathering business requirements for large projects
- Work independently in a diverse team environment with on-site and remote team members.
- Have strong written, verbal, and interpersonal communication skills.
- Have knowledge of project management methodologies.
- Have knowledge of technical and functional attributes of Oracle PeopleSoft.
- Have problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
- Have experience with Agile and other SDLC methodologies.
- Have experience with ITIL methodologies.
- Have experience with or knowledge of information security frameworks (i.e., NIST).
Position Requirements.
- The CPA Work includes, but is not limited to, the following:
- Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
- Provides primary technical support for CAPPS Recruit which includes, but is not limited to, the following:
- Collaborating with the software publisher(s) and CPA’s Managed Services vendor to ensure system performance and reliability.
- Collaborating with the software publisher(s)r and CPA’s Managed Services vendor to ensure continuous improvement and innovation.
- Responsible for creating, configuring, testing, and supporting all technical requests.
- NOTE: This position is currently responsible for transitioning CPA’s CAPPS Central CAPPS Recruit application from the Oracle Taleo Talent Acquisition Suite (SaaS application) to the Oracle PeopleSoft Recruit application that includes Talent Acquisition Manager and Candidate Gateway (TAM/CG). The selected Candidate is expected to have an extensive working knowledge of both products.
- Responsible for ensuring the CAPPS HR/Payroll Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
- Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
- Responsible for providing oversight for the functional and technical design walks, including, but not limited to:
- Analyzing business processes and current system workflows to assess ERP design fit.
- Reviewing functional designs, specs, and integration docs to identify technical gaps.
- Evaluating upstream/downstream dependencies to ensure architectural alignment.
- Preparing technical scenarios and test cases to validate system behavior.
- Assessing designs for performance, security, scalability, and data quality impacts.
- Providing concise technical feedback during design walks, highlighting risks and dependencies.
Supporting design reviews to ensure accuracy and readiness for development and testing.
- Responsible for reviewing developed code for compliance with CPA-defined requirements and validated code comparisons prior to migration to ensure adherence to all established standards.
- Responsible for providing support for Agency Direct Data Access (ADDA), which includes, but is not limited to:
- Having the ability to quickly learn and adapt ADDA to interface with agency-specific tools such as Tableau, Power BI, Oracle SQL Developer, and others as they are introduced.
- Having the ability to collaborate with CAPPS analysts, Managed Services resources, CPA IT resources and resources from potentially 100+ agencies.
- Having the ability to offer specific, actionable recommendations to accommodate agency-specific requirements that remain within CPA standards.
- Provides Level 2 Service Desk duties inclusive of, but not limited to ticket handling for complex issues, in-depth troubleshooting, well documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
- Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
- Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
- Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
- Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to:
- Work agency-submitted tickets that relate to interfaces, configurations, SAML connectivity, and all related technical tasks across all agencies.
- Work all CAPPS IT-related tickets that relate to IP Whitelisting, CPA EFT server connectivity, agency transfer files, batch failures, and all related technical tasks across all agencies on CAPPS.
- Participates in Disaster Recovery and Upgrade Testing activities.
- Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
- Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
- Performing other related Work as assigned.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
10 Required Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
10 Required Extensive experience performing technical activities in support of CPA application systems
10 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
10 Required Experience preparing materials for and conducting executive-level presentations
10 Required Experience performing technical project management activities in support of CPA’s CAPPS program
10 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10 Required Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
10 Required Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
8 Required Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.
5 Required Technical experience supporting a multi-tenant Oracle Taleo Recruit SaaS application for more than 40 state agencies.
2 Required Technical experience with at least 3 current reporting tools such as Tableau, Power BI, or Oracle SQL Developer or similarproducts.
1 Required Technical experience in planning and transitioning more than 40 state agencies from a multi-tenant Oracle Taleo Recruit SaaS application to Oracle PeopleSoft Recruit applications (TAM/CG) or similar products.
10 Preferred Experience with software and hardware management industry best practices
10 Preferred Experience developing technical specifications to support IT procurements
5 Preferred Technical experience supporting Oracle PeopleSoft Recruit applications (TAM/CG)
