Network Operations Engineer

As a Network Operations Engineer, you will:
 Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.

 Manage operational network maintenance activities and implement changes
 Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems
 Respond within standard published MTTA and MTTR
 Assist with root cause analysis of incidents
 Assist with periodic network reviews and analysis
 Assist in Alert noise reduction by introducing Automation
 Help with establishment of operational procedures & support documentation
 Review, track and update network operations policies, standards and documentation
 Assist with development of the network management platform adoption, configuration and tuning
 Complete Daily network checks and operational handover duties
 Participate in shift rotation coverage
 Deploy AI‑driven triage or anomaly‑detection capabilities to reduce investigation time by X% (AI requirement per Objective Setting guidance
 Use AI to generate first‑draft runbooks, RCA summaries, or dashboards, reducing drafting cycles
 Deliver ≥2 AI‑enabled automation uses cases (e.g., predictive alerting, intelligent routing)
 Demonstrate intentional, compliant AI usage

 

What You& ll' Need:
 3+ years’ experience in IT infrastructure operations/support role
 Knowledge of network routing and switching technologies and routing protocols
 Experience with various Cisco equipment (routers, switches)
 Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
 Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable
 Formal technical certification such as CCNA/CCNP